PROOF

Case Studies

Real results from clients in banking, telecoms, energy, and healthcare.

Voice & Speech AnalyticsTelecommunications & Internet

31% Voluntary Churn Reduction for a Telecommunications Operator

Operadora de telecomunicaciones — Argentina

A nationwide operator was experiencing growing silent churn. Speech analytics combined with proactive retention reduced voluntary churn by 31% in two quarters.

31%Voluntary churn reduction

Customer Care – Customer ExperienceBanking & Financial Services

23% AHT Reduction and Scale to 500 Agents for a Leading Regional Bank

Banco regional Tier 1 — Argentina

A regional bank with over 1.2 million customers needed to scale its service and collections operation while maintaining quality. GSA BPO assumed full operational control in 90 days.

23%AHT Reduction