SERVICE
Mass Surveys
Design, execution and analysis of surveys at scale — NPS, CSAT, satisfaction, market studies and post-contact tracking — across voice, IVR, SMS, email and WhatsApp, with actionable real-time reporting.
More than collecting answers
We design the instrument, run the multi-channel fieldwork, and deliver interpreted results. We don’t hand over a CSV: we hand over prioritised actions, segmentations, and benchmarks against your industry.
Channels and scale
Campaigns from 500 to 200,000+ contacts. We combine outbound voice, automated IVR, SMS, email and WhatsApp depending on target and study type. Channel and timing are optimised to maximise response rate without saturating customers.
Methodology and quality
Validated questionnaire, quota control, double supervision in voice, and AI-driven detection of inconsistent patterns. The full dataset stays auditable from first contact to final analysis.
Deliverables and dashboards
Real-time dashboards while the field is running, an executive report with NPS / CSAT drivers, cohort and segment breakdowns, and raw exports to your BI. Read-out sessions with the research team to translate insights into operational decisions.
FREQUENTLY ASKED
Questions we hear most
From 500 contacts for one-off studies. For continuous tracking we recommend monthly or quarterly waves to stabilise drivers and trends.
Yes. We design the multi-channel strategy — voice, SMS, email, WhatsApp — based on the target and context. We optimise per channel to maximise response rate without saturating customers.
Yes. We deliver via API, SFTP or direct connectors to Salesforce, HubSpot and other common CRMs. Results map to existing contacts or accounts.
Ready to optimizeyour operation?
Talk to our specialists. We will analyze your current operation and design a solution tailored to your business.
Contact us