SERVICE
Voice & Speech Analytics
We turn every conversation into actionable intelligence. Automated interaction analysis to improve service quality, detect operational risks, and optimize team performance.
Beyond call listening
Manual call monitoring covers 1–2% of interactions. Speech analytics covers 100%, in real time or retrospectively, automatically identifying behavioral patterns, competitor mentions, compliance violations, and churn signals.
Emotion and sentiment analysis
Our analytics engine detects the customer's emotional state during the call — frustration, satisfaction, confusion — and correlates it with contact outcomes. This data enables agent coaching, script adjustments, and escalation prediction.
Native integration with operations
Insights are delivered directly into supervisor and agent workflows — not into reports no one reads. Automatic alerts on critical events, real-time dashboards, and exportable retrospective analyses.
FREQUENTLY ASKED
Questions we hear most
Yes. Our engine is specifically trained on Rioplatense Spanish idioms and variants, including sector-specific BPO vocabulary (banking, telecom, healthcare). Transcription accuracy exceeds 92% under call center conditions.
Yes. Voice & Speech Analytics can be applied to any contact center operation, even if GSA does not manage the operation itself. It requires access to recordings (API or SFTP) and a technical scoping session.
Ready to optimizeyour operation?
Talk to our specialists. We will analyze your current operation and design a solution tailored to your business.
Contact us